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The art of business communication "
Uploaded: 12.11.2007
Content: delovoe_obchenie.doc 638 kB
Product description
Book - Word. p.69
Additional information
The process of communication is communication with other people in order to achieve understanding and a certain result. In order to induce a person to act, we will first pass it information. To do this, we:
o communicate in person;
o listen;
o ask questions;
o write letters;
o draw up a report;
o communicate by phone.
HOW TO MAKE BUSINESS LETTER
HOW TO MAKE A REPORT
FIRST LAW OF SERVICE
It states that SATISFACTION IS WAITING MINUS PERCEPTION
Customer Service Standards
Administration of complaints
We recommend:
NOT ADVISE:
THE ART OF COMMUNICATION MANAGEMENT
HOW TO ESTABLISH FRIENDLY RELATIONS WITH THE COLLECTIVE
ART received information and formulation of the question
WHAT IS CERTIFICATION?
QUALITY EVALUATION CRITERIA OF PERFORMANCE
How to find the right people
Demonstrate their abilities
How to successfully pass the interview
How to meet the deadline
HOW TO RECOGNIZE THE STRESS AND HOW IT IS REFLECTED IN THE US
HOW raised himself in his own eyes
How to deal with the problem OTHERS
... Success
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